SMART STYLE S.R.L.
Share Capital: 200 RON
TERMS AND CONDITIONS OF RENTAL – SMART STYLE S.R.L.
Preamble:
The contractual clauses include the information from the following documents: Rental Agreement, Terms and Conditions of Rental, Handover-Takeover Report, damage cost grid, and all specifications in the Annexes to the Contract.
These conditions are mandatory and must be respected in order to rent a vehicle from SMART STYLE by both Romanian and foreign individuals/legal entities.
The rates do not include VAT.
- Obligations of SMART STYLE
1.1. To grant the Client the right to use the vehicle that is the subject of the Contract by: delivering the vehicle, completing and signing the handover-takeover report, and handing over the keys and the original vehicle documents (registration certificate, RCA insurance policy).
1.2. To provide the Client with roadside assistance within Romania for the entire duration of the contract, 24/7, in case of an accident or mechanical failure (technical malfunction). SMART STYLE is not responsible for repairing the tire in case of a flat.
1.3. To replace the vehicle (subject to availability) in case of a breakdown that cannot be repaired on-site, if the damage is not the Client’s fault, within 24 hours, depending on the location where the malfunction was reported. If the damage is the Client’s fault, a new security deposit will be required for the delivery of a replacement vehicle.
1.4. If SMART STYLE is unable to replace the vehicle, the Client will be refunded the portion of the rental cost calculated proportionally to the period in which the vehicle could not be used.
1.5. SMART STYLE is not responsible for any losses incurred by the Client in case of vehicle failure or breakdown, except for expenses authorized by SMART STYLE for repairs.
1.6. From the moment the vehicle is delivered to the Client until it is returned, SMART STYLE is exempt from liability for damages caused in traffic by the rented vehicle, as well as for road or bridge tolls, fines resulting from illegal parking, non-compliance with traffic regulations, or violations of Romanian laws.
1.7. By issuing receipts for the authorization, completion, or cancellation of pre-authorized deposits, SMART STYLE is released from responsibility for the unavailability of funds in the Client’s account and recommends that the Client contact their bank and present the receipts.
- Obligations of the Client
Notice:
For reservations made by phone, email, or through partners, the reservation may be canceled by BM Auto Good without any liability towards the Client or the intermediary if the final Client does not meet the minimum mandatory rental requirements as stated in the contract and published on the SMART STYLE website.
2.1. The Client must hold a valid national and/or international driving license (an international driving license is mandatory for documents issued in countries that use a non-Latin script and for licenses obtained for right-hand drive vehicles, e.g., UK, India, Australia, Japan). At the time of contract signing, the original driving license, an identification document, and a credit card must be presented.
The use of a credit card is mandatory for the security deposit. Prepaid cards and Diners Club cards are not accepted. Fintech cards (e.g., Revolut, Monese, N26) may be used for service payments, but not for the deposit.
2.2. For young drivers (with 0-1 years of experience) and senior drivers (over 70 years old), an additional fee of €15/day will be applied, and the security deposit for damages will range between €1,200 – €3,000, depending on the car category. The deposit cannot be reduced by purchasing SCDW or SCDW+ coverage, and SMART STYLE reserves the right to rent out only certain vehicle categories.
2.3. For confirmed reservations, SMART STYLE reserves the right to cancel them if the Client is more than 3 hours late in picking up the vehicle from the agreed-upon time, unless prior notice is given.
2.4. The Client may only allow the vehicle to be driven by authorized persons approved by SMART STYLE and listed in the contract, or by SMART STYLE representatives.
2.5. A fee of €15 per additional driver applies. By being listed in the contract, additional drivers agree to comply with SMART STYLE’s rental conditions.
2.6. The Client must not drive the vehicle off-road, on unpaved, unsealed, or closed roads. In such cases, SMART STYLE will charge the full repair costs, regardless of the type of coverage chosen (including SCDW/SCDW+), either from the deposit or by debiting the Client’s credit/debit card provided at contract signing, with prior notice.
2.7. The Client must not perform or allow any technical or aesthetic modifications to the vehicle without the written consent of BM Auto Good.
2.8. Upon request, the Client must inform SMART STYLE of the vehicle’s location and allow inspection by SMART STYLE representatives within 24 hours of the request.
2.9. The Client must not use the vehicle for:
- Taxi services
- Alternative transport services (e.g., Uber, Bolt, BlaBlaCar, etc.)
- Driving school lessons
- Pushing or towing activities
- Racing, training, or competitions
- Transporting hazardous substances
- Illegal activities that may damage the vehicle
Additionally, the vehicle must not be used for purposes other than private passenger transport under a rental agreement.
If the rented vehicle is seized, destroyed, or damaged by authorities or the Client due to its use in illegal activities (such as transporting prohibited goods or substances for unlawful profit), the Client will be fully liable for the total value of the vehicle.
2.10. Pets (e.g., dogs, cats) may only be transported in SMART STYLE vehicles if placed in closed carriers (e.g., crates, pet bags) during the entire journey. Otherwise, the conditions stated in Clause 3.10 will be applied.
2.11. If the Client fails to comply with the obligations outlined in Chapter 2 (except for Clause 2.1, where SMART STYLE has the right to unilaterally cancel the reservation without refunding any advance payments), the entire security deposit will be retained (including in cases where SCDW fees were paid).
2.12. The Client must maintain the vehicle in proper condition throughout the rental period and return it in the same state as received. If any damage occurs during the rental period (including animal-related damage or damage caused by an unknown party), the Client must cover the full repair costs to restore the vehicle to its original state, within the blocked deposit limit, provided the damage procedures in Clause 7 are followed.
If the Client fails to follow the damage reporting procedure in Clause 7, they will be responsible for the entire cost of repairs, immobilization, and loss-of-use expenses.
- Contract Execution – Vehicle Delivery, Replacement, and Return
3.1. The delivery and return of the vehicle will take place at the agreed location, date, and time specified by the Client and SMART STYLE, as indicated in the reservation form and contract.
3.2. Vehicle pickup and return outside business hours (Monday-Friday, 09:00-18:00) is available upon request for an additional fee of €10 per pickup/return.
3.2.1. Damage or destruction of rims or tires requires the Client to pay a €50 service fee plus the cost of repair or replacement of the damaged item.
3.2.2. Damage to the underside of the vehicle (e.g., skid plate, oil pan, exhaust, muffler) requires the Client to pay a €50 service fee plus the cost of repair or replacement of the damaged part.
3.3. Returning the vehicle to a location other than the original delivery location is only permitted with SMART STYLE’s approval, and a relocation fee of €30-250 will be applied.
If the Client decides after picking up the vehicle to return it to a different location, they must notify SMART STYLE in writing or via the 24/7 support line at 0755779661. SMART STYLE must approve this change, and the relocation fee will be communicated in writing via SMS or email by BM Auto Good.
This fee will be charged at vehicle return, either from the deposit, in cash, or via the credit/debit card provided at contract signing.
3.4. If the Client returns the vehicle to an agency other than the one originally agreed upon, without notifying SMART STYLE, it will be applied a penalty of €250 .
3.5. If the Client returns the vehicle late, beyond the agreed-upon contract time, it will be charged with €10/hour fee.
If the Client delays the return without prior approval, BM Auto Good reserves the right to repossess the vehicle at the Client’s expense and risk.
3.6. The vehicle return is considered complete only when the handover report is signed by both SMART STYLE and the Client.
3.7. For vehicles returned outside business hours (weekends, nighttime) or in weather conditions that prevent inspection, the Client remains responsible for any potential damage and for the deposit hold for 24 hours after return.
This also applies if the vehicle is returned dirty, requiring a wash before inspection.
3.8. Abandoning the vehicle without notifying SMART STYLE in writing or via 0755779661, without handing over the keys to a SMART STYLE representative, and without signing the handover report makes the Client liable for all costs related to vehicle relocation and any damages incurred.
The same conditions apply if the Client refuses to return the vehicle.
3.9. The Client must return the vehicle with the same amount of fuel as at pickup (as noted in the handover form).
If the fuel level is lower, SMART STYLE will notify the Client in writing, and the Client agrees to pay:
- €20 refueling fee
- The cost of missing fuel (based on the gas station receipt)
No credit is given for excess fuel.
3.10. At pickup, the cleanliness of the vehicle (interior & exterior) will be documented and signed by the Client.
If the vehicle is returned in a state that requires more than a standard wash, the Client agrees to pay:
- €50 administrative fee
- The actual car wash cost (invoice will be sent via email)
3.11. Parking fees during pickup/return, in a location different from the one designated by BM Auto Good, as well as parking costs during the rental period, are entirely the Client’s responsibility.
Additionally, the Client is responsible for all road tolls, bridge fees, airport parking fees, and other mandatory charges, both in Romania and abroad.
If the Client fails to pay these fees, SMART STYLE will cover the penalties and invoice the Client for the fine amount + €50 administrative fee per fine.
3.12. If the Client refuels the vehicle with the wrong type of fuel, they will be charged:
- €50 service fee
- Towing costs
- Days of immobilization costs
- Repair costs (as per the invoice)
- Correct fuel refilling costs
These charges apply even if the Client has SCDW/SCDW+ coverage.
3.13. Rentals outside Romania require SMART STYLE’s written approval and are subject to special conditions:
- Daily mileage limit: 400 km/day
- Exceeding the mileage limit: €0.09/km surcharge
- Border crossing documentation fee: €50
3.14. The security deposit for international rentals is €1,200 – €5,000, non-reducible via SCDW+.
3.15. Cross-border travel is only permitted within the EU and EEA.
If the Client violates this rule, in case of damage or theft, they will be fully liable for the vehicle’s total value.
3.16. If breakdowns or accidents occur outside Romania, the Client is responsible for returning the vehicle to Romania at their own expense.
3.17. SMART STYLE offers additional accessories for rent:
- GPS: €5/day
- Child seat: €3/day
- Snow chains: €3/day
3.18. If the Client loses or damages the car keys, original documents, accessories, parking tokens, or license plates, they will be charged:
- Replacement cost based on invoice
- €50 administrative fee
3.19. SMART STYLE is not responsible for items left in the vehicle after return.
3.20. Smoking in SMART STYLE vehicles is strictly prohibited.
If this rule is violated, the Client will be charged:
- €50 penalty
- The cost of professional cleaning
- Guarantee for Damages and Fees for Reducing It
4.1. The vehicle has a valid RCA insurance policy, in accordance with the law. RCA insurance is a policy through which third parties who suffer damages in an accident caused by the insured driver receive compensation for material damages and/or injuries sustained in that accident.
4.2. At the time of signing the contract, the Client chooses one of the following guarantees and fees for reducing it: Collision Damage Waiver (CDW) and Theft Protection (TP), which are included in the rate, with the option to add Super Collision Damage Waiver (SCDW) or Super Cover Plus (SCDW+).
4.2.1. Collision Damage Waiver (CDW) represents a deductible for damages (liability), also called the Damage Guarantee (specified in the Public Rates), which can vary between €600 and €3,000 depending on the vehicle class specified in the contract. The guarantee will be refunded to the Client upon returning the vehicle (except in cases provided in section 4.4).
4.2.2. Theft Protection (TP) is theft protection that limits the driver’s liability for costs arising from theft or attempted theft of the rented vehicle, within the guarantee amount specified for the class stated in the rental contract. Theft protection does not cover the driver’s personal belongings, which may be covered under travel policies.
4.2.3. Super Collision Damage Waiver (SCDW) is a fee that reduces the guarantee mentioned in section 4.2.1, with the daily rate specified in the Rental Contract. By paying the SCDW fee, the Client’s liability in case of damage and/or theft of the rented vehicle is reduced from the guarantee amount mentioned above to:
- €150 for classes A – G1, L – P, V0;
- €200 for class V;
- €300 for classes GP, P1, H, V1 – X.
This covers potential additional costs, with exceptions specified in Chapter 5 of this Contract.
4.2.4. Super Cover Plus (SCDW+) is a higher-level fee that completely eliminates the Client’s liability in case of an accident and/or theft, with exceptions mentioned in Chapter 5 of this Contract.
4.3. If the Client opts for CDW/SCDW, the damage deductible (franchise) will be charged by SMART STYLE in the following cases:
- a) Damages (accidents) caused to the rented vehicle, determined by police authorities to be the Client’s fault or with an unknown perpetrator (including situations where the vehicle is found damaged or vandalized in a parking lot);
- b) Theft of the rented vehicle;
- c) Any other exclusions from the insurance policies and the damage table included in the terms and conditions.
4.4. Exclusions from the Damage Guarantee and Reduction Fees
Regardless of the fee paid to reduce the damage guarantee, the Client is fully responsible for repair costs and collateral damages in the following situations:
- Failure to comply with the obligations set out in Chapter 2;
- Missing fuel, with a charge of €20 for refueling + the amount on the fuel receipt (art. 3.9);
- Loss or damage to the vehicle’s documents, keys, or accessories (art. 3.18);
- Damage to the vehicle interior: excessive dirt, stained or damaged seats (art. 3.10);
- Damage to the underside of the vehicle, including parts underneath the car: skid plate, exhaust, oil pan, etc. (art. 3.2.2);
- Incorrect fueling of the vehicle (art. 3.12);
- Damage to rims or tires (art. 3.2.1);
- Partial or total damage caused by smoking inside the car and/or near flammable environments (art. 3.20).
- Payment for Services
6.1. The Client pays in full, upon signing the Contract, for the rental (of the vehicle and any optional items rented), the fee for reducing the guarantee (if chosen), and any additional fees established through the minutes.
6.2. Invoices in RON are issued at the BNR exchange rate on the day the Contract is signed.
6.3. Full payment can be made in advance by bank transfer or via the website www.megarent.ro, or at the time of signing the rental contract, using a credit or debit card (Visa, MasterCard, or American Express) or in cash. Pre-paid cards, Diners Club, or fintech cards (Revolut, Monese, N26, etc.) may be used for payment, but not for blocking the guarantee.
6.4. The rates do not include: fuel costs, road taxes, except for the road vignette for Romania, which is included in the rental rate, fines for violating traffic rules on public roads and national legislation in force, or costs incurred due to actions by Local Authorities regarding the Vehicle covered by this Contract during the rental period. Full payment of these amounts will be the Client’s responsibility.
6.5. The Client must pay all remaining financial obligations under the Contract at the time of vehicle return, based on the payment document issued by BM Auto Good.
6.6. Any sum not paid by the Client to SMART STYLE at the end of the Contract, as well as any additional sums arising later (rental extension fees, fines, penalties, taxes, etc.) or repair costs for the vehicle due to damages incurred during the contract period, according to art. 2.11., may be collected by SMART STYLE from the Client’s credit card, with prior written notice. Any amount collected in the absence of the Client’s presence, with their agreement by signing the present terms, will be finalized by sending an email from SMART STYLE containing the corresponding receipts.
6.7. In case of payment delay, beyond the term specified in the Contract, SMART STYLE has the right to charge penalties of 1% of the amount owed for each day of delay.
6.9. The guarantee mentioned in art. 4 will be refunded at the end of the contract period, within a maximum of 30 days from the date of signing the report by SMART STYLE and the Client. SMART STYLE is not responsible for delays in refunding the guarantee caused by external factors such as delays from banking institutions, strikes, blocking the Client’s accounts, etc.
- The procedure in Case of Damage:
7.1. The Client is obliged to immediately notify SMART STYLE of any new damage discovered on the rented vehicle.
7.2. If the damage involves an unknown party, the Client is required to obtain, before returning the vehicle, a Repair Authorization from the Police Authorities.
7.3. If the accident was caused by the Client and involved two vehicles, they have the following obligations:
7.3.1. Complete the amicable settlement form if both drivers acknowledge their fault;
7.3.2. Police report + Repair Authorization obtained from the Police Authorities if the two drivers do not settle amicably.
7.4. If the accident was not the fault of the Client and involved two vehicles, the Client has the following obligations:
7.4.1. Complete the amicable settlement form if both drivers acknowledge their fault, along with a copy of the guilty party’s RCA, Vehicle Registration Certificate, ID, and Driving License;
7.4.2. If the two drivers cannot settle amicably, a copy of the guilty party’s RCA, the Police Report, and Repair Authorization from the Police must be provided.
7.5. If more than two vehicles were involved in the accident or if the accident resulted in bodily injuries, the Client is obliged to contact the Police Authorities to obtain the Police Report and Repair Authorization.
7.6. In case of an accident involving an animal, the Client must notify the Police immediately after the accident occurs.
7.7. In all the above-mentioned cases, the Client is obligated to check that the Amicable Settlement, the Repair Authorization, and the Police Report are correctly completed and signed by the Police Authorities.
7.8. In case of failure to comply with the damage procedure, the Client is responsible for the full repair costs, immobilization costs, and costs arising from the vehicle’s lack of use.
7.9. Any new damage occurring during the rental period will be invoiced according to the damage cost grid attached to the Rental Contract, including minor damages such as scratches.
7.10. If the damage guarantee has been partially blocked on the credit card, for an amount lower than the limits indicated in art. 4.2.1, and if the vehicle is returned with new damage, which reasonably requires repairs, SMART STYLE will block the difference of the guarantee on the Client’s credit card when the vehicle is returned, if returned directly to a BM Auto Good representative. The amount will remain blocked until the repair estimate is issued by an authorized service. If the repair estimate exceeds the blocked amount, the Client will not be entitled to a refund of any part of the amount. If the repair estimate is lower than the blocked amount, the Client will be refunded the resulting difference. If the vehicle is returned outside working hours or in any other situation where it is not handed over directly to a BM Auto Good representative, after the repair estimate is issued, an invoice will be issued for the difference between the estimate and the blocked amount, with the obligation to pay this within 10 days of receiving it. If payment is not made within the specified term, penalties of 1% per day will be charged for the days of delay.
- Extension, Termination, and Cancellation of the Contract
8.1. The terms for extending, terminating, or prematurely canceling the Contract can only be established with the agreement of BM Auto Good.
8.2. The Client’s intention to extend the Contract must be communicated to BM Auto Good at least 24 hours before the Contract’s expiration. The agreed rate will be paid under the same conditions as the initial contract, within a maximum of 25 hours from the start of the extension period. The Contract can be extended with the written agreement of both parties.
8.3. The Contract automatically ends at the end of the rental period.
8.4. The Contract can be terminated before the end of the term by mutual agreement or as a result of cancellation.
8.5. If the Contract is canceled, SMART STYLE will notify the Client by phone, fax, or email.
8.6. In case of termination before the term or cancellation, the Client must return the vehicle within 12 hours of the cancellation.
- Final Provisions
9.1. The Client is automatically in delay for all obligations assumed in the Contract and not fulfilled as such within the deadlines.
9.2. Any dispute arising from or related to this Agreement will first be resolved amicably, and only in case of failure, the parties will address the competent courts in Bucharest.
9.3. For any dispute, this contract serves as evidence.